Effective Date: 08/10/2025
BARZELL GYM (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to our website (the “Site”), membership applications, club-visits, online services and related services offered by BARZELL GYM in India.
1. Scope & Application
This Privacy Policy describes how we collect, use, disclose, store and protect personal data of individuals visiting our Site, members of the gym, applicants, and other individuals who interact with us. By accessing or using our Site or services, you agree to the collection and use of your information in accordance with this policy.
2. Personal Data We Collect
To register you as a member, provide services and operate our business, we may ask for and collect the following types of personal data:
- Name, address, billing address, contact details (email, telephone/mobile)
- Payment details (credit/debit card, bank information)
- Date of birth, gender, emergency contact details
- Health and fitness information (pre-exercise questionnaire, health status)
- Visual identification (photograph or video, where used for entry/access control)
- Online account credentials (login ID, password)
- Website/mobile usage data (cookies, IP address, browser type, device identifier)
- Other optional demographic or preference data (hobbies, interests) if you choose to provide it.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
- To process your membership application, verify identity, health/suitability, and to provide and administer your membership and access to our gym and services.
- To manage payments, billing, and membership fee collection.
- To provide you with class bookings, personal training programmes, group fitness sessions, online content, mobile app and other services.
- To contact you regarding your membership status, scheduled classes, facility updates, reminders, surveys, feedback.
- To send you promotional communications about our offers, services, partner offers, events (unless you opt out).
- To improve and personalise our services, website and mobile app, including analysing usage patterns and preferences.
- To comply with legal and regulatory obligations (for example health & safety, anti-fraud, auditing) or to enforce our rights (e.g., membership terms).
- For internal purposes such as record-keeping, statistical analysis, developing new services, risk management and improving user experience.
4. Disclosure of Personal Data
We will keep your information confidential. However, we may share your data where necessary consistent with this policy, for example:
- With our affiliates, subsidiaries, franchisees or partner clubs, where required to provide the service.
- With service providers, contractors or third-party organisations who help us provide our services (e.g., payment processors, class booking platforms, IT hosting, analytics) subject to confidentiality obligations.
- With governmental, regulatory, law enforcement or other third parties if required by law, court order or to protect our rights, property or the safety of others.
- In the event of a sale or transfer of our business or assets, your personal data may be transferred to the purchaser subject to confidentiality and consistent with this policy.
5. International Transfer & Storage
Your personal data may be stored or processed in locations outside India if required by our operations or service providers. In such cases, we will ensure appropriate safeguards to protect your data in accordance with applicable laws.
6. Retention of Personal Data
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected (including for the purpose of satisfying legal, regulatory, tax or accounting requirements). When no longer required, data will be securely deleted or anonymised in accordance with our internal policies.
7. Cookies & Online Tracking
We use cookies and other similar technologies on our website and mobile application to:
- Maintain your login/session information across pages and visits.
- Analyse your usage of our Site/app (pages visited, time spent) to help improve our services.
- Personalise content or offers for you.
You can choose to disable or block cookies via your browser settings, though this may affect your experience or access to certain features of our Site.
8. Security of Your Data
We take reasonable organisational, technical and administrative measures to protect your personal data from loss, unauthorised access, modification or disclosure. However, no internet or electronic transmission is completely secure and we cannot guarantee absolute security of your data.
9. Your Rights
Depending on the applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction or updating of inaccurate or incomplete data.
- Request deletion of your personal data where permissible.
- Object to or restrict certain processing of your data (including marketing communications).
- Withdraw your consent (where the processing is based on consent) without affecting the lawfulness of processing before withdrawal.
For any of the above, please contact us as set out in Section 12 below.
10. Marketing Communications
We may send you promotional emails, SMS, push notifications or other communications about our services, offers and events. You may opt-out of receiving such communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.
11. Links to Other Websites
Our Site may contain links to third-party websites (for example partner sites, social media, class booking platforms). These websites have their own privacy policies and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.
12. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business, services or regulatory requirements. The revised policy will be posted on our Site with an updated “Effective Date”. Your continued use of the Site or our services after such changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, requests or concerns about this Privacy Policy or our handling of your personal data, please contact:
Privacy Officer – BARZELL GYM
